Order Form FAQ

We’ll send you an email when your account is set up, with the email address that’s on file. On the order form sign-in page, put in that email and pick a password using “Forgot your password?” — that sends you a link to set one. If you’re not sure which email is on file, drop us a line at orders@matthewsfeedandgrain.com.

Go to the forgot password page, enter your email, and we’ll send you a reset link. The link is good for 60 minutes. If you don’t see the email, check your spam folder before you email us.

Right after you sign in, you’ll see a screen listing each account your email is tied to. Pick the one you want to place this order under. You can switch to a different one later from your account page — you don’t have to sign out and back in.

That means we’ve got your email on file but haven’t attached it to a customer account yet. Email us at orders@matthewsfeedandgrain.com and we’ll get you attached — usually a one-minute fix on our end.

From your account page, click Edit account info. Change what you need and save. You’ll get a confirmation email showing what changed, and so will our team — that way if something doesn’t look right, we can catch it fast.

Yes. On the Edit account page, scroll down to Shipping addresses and click + Add address. Give it a label like “Main barn” or “South field” so you can tell them apart at order time. Add as many as you need. One is your default — that’s the one that pops up first when you start a new order.

Next to any address you’ve saved, click Make default. Every new order will start with that address selected, but you can still pick a different saved one (or add a new one on the fly) at order time.

If your sign-in is tied to more than one dealer account, you’ll see a Switch account card at the top of your account page. Pick the account you want and the order form now bills to that one. If you don’t see that card, it means you’re only on one account.

On the order form, browse the product list on the left. Click any product to open it, punch in a quantity, and hit Add to order. Your cart on the right updates right away with what you’ve picked. Keep going until you’ve got everything.

Use the search bar at the top of the catalog. It looks at the product name, FMM item number, and category all at once, so any of those will find what you want. If a product you expect isn’t showing up, it may not be in the online catalog yet — email us and we’ll get it added.

Yes. Each row in your cart has Modify and Remove buttons. Modify reopens the product so you can change the quantity; Remove takes it off entirely.

The Shipping address section shows your default. Pick a different saved address from the dropdown, or choose + Add a new shipping address… to enter one you haven’t used before. Addresses you add this way are saved to your account, so next time you can just pick them from the list.

• Delivery — we bring it to the shipping address you picked.
• Pick up — you’re coming to us to grab it.
• Dock order — for split loads or dock pickup arrangements you’ve already worked out with our team.

Anything you want us to know about this order specifically: delivery windows, gate codes, split-load notes, “call before you come,” a heads-up that a check will be at the office — whatever helps us get it to you right.

Click Place order at the bottom. If anything’s missing — empty cart, no shipping address picked, missing zip — the form will flag it and stay put so you can fix it. Once it goes through, you’ll land on a confirmation page with your PO number.

Right after you submit, you’ll see a confirmation screen with a PO number. Two emails go out: one to you with the full order details, one to our team (with the import file that feeds it into the mill’s system). If you don’t get your confirmation email within about ten minutes, check spam and then email us.

Not on the site — we kept the customer side of the tool focused on placing the next order. Your confirmation emails have the full details of everything you’ve ordered. If you need a copy of an older one, email orders@matthewsfeedandgrain.com and we’ll pull it for you.

Once an order is in, it’s on its way through our system. Give us a call or email us as soon as you can — the earlier we hear from you, the more we can do. Don’t try to re-submit the same order thinking it’ll cancel the first one; that’ll just give us two orders.

No. Just place a second order for the extras. Same-day orders usually get combined on our side, and if you drop a note in the Comments telling us it goes with your earlier order (with the PO number), that helps us line them up.

Sessions are good for 30 days. If you’re being signed out sooner, your browser may be clearing cookies between visits. If it keeps happening across browsers, let us know — something on our end may need a look.

No — you can still call or email us the way you always have. The online form is here to make things faster if you’d rather punch it in yourself, especially outside our regular hours.

Email orders@matthewsfeedandgrain.com. Real people, no phone tree, and we know the site inside and out. We normally get back the same working day.